beg99 Privacy Policy — Your Information Is Protected
Your personal information is our highest priority. This policy explains how beg99 collects, uses, and stores your information.
Introduction and Definitions
beg99 ("we", "our", or "platform") operates a secure and reliable online casino and betting service for users in Bangladesh. This privacy policy ("policy") describes what information we collect about you when you register at beg99.cam, play games, or use any of our services, how we use that information, how long we retain it, and what your rights are.
In this policy, "user" or "you" refers to any registered or unregistered visitor of beg99. "Personal information" refers to any information that can directly or indirectly identify an individual.
By using our services, you consent to the terms of this privacy policy. If you do not agree with this policy, please stop using our platform.
What Information We Collect
beg99 collects user information from two main sources — information you provide directly, and information generated automatically during your browsing and transactions.
Personally Identifiable Information
During registration, you provide the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Password (stored in encrypted form)
- Mobile number
- National ID or passport number (for KYC verification)
Financial and Payment Information
Information collected during deposits and withdrawals:
- bKash / Nagad / Rocket mobile number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Date and time of deposits and withdrawals
Technical and Usage Information
Automatically collected when you use the platform:
- IP address
- Browser type and version
- Device information (mobile / desktop)
- Cookies and session data
- Pages visited and time spent
- Referral source (which link you came from)
Gaming Activity Information
We collect the following to improve your gaming experience:
- List of games played and duration
- Betting history
- Win and loss records
- Bonus and promotion usage information
- Support chat history
How Information Is Used
beg99 uses collected information only for legitimate purposes. The main areas of use are described below:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Completing registration, login, and identity verification | Contract performance |
| Payment Processing | Verifying deposits, withdrawals, and transactions | Contract performance |
| Fraud Prevention | Detecting and stopping suspicious activity | Legitimate interest |
| Responsible Gambling | Identifying and supporting problematic gambling behaviour | Legitimate interest |
| Customer Support | Managing live chat and email support | Contract performance |
| Service Improvement | Analysing and improving the user experience | Legitimate interest |
| Marketing Communications | Sending notifications about promotions and bonuses | Consent |
Information Sharing with Third Parties
Approved Third Parties
beg99 may share your information with third parties only in the following circumstances:
- Payment processors: To complete transactions with bKash, Nagad, Rocket, or banking partners.
- Game providers: Game studios such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming, for the purpose of delivering services.
- Technology services: With providers of cloud hosting, anti-fraud, and analytics tools.
- Legal obligations: In response to a court order or a lawful request from a regulatory authority.
What We Never Do
- Sell your information to advertisers without your consent.
- Transfer your information to unrelated third parties.
- Retain national ID or banking information unnecessarily.
- Knowingly collect information from minors.
Cookies and Tracking Technologies
The beg99 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
Essential Cookies
Essential for maintaining login sessions and security protection. These cannot be disabled.
Functional Cookies
Help remember your preferences such as language settings and game layout.
Analytics Cookies
Collect statistics to understand how users navigate the site.
Marketing Cookies
Used to show you relevant promotions based on your interests. You can disable these.
Information Storage and Security
Retention Period
Your information is retained for the following periods:
- Active accounts: For as long as the account remains active.
- Closed accounts: Up to 5 years as required by legal obligations.
- Financial records: 7 years in accordance with tax and financial regulations.
- Support conversations: 2 years to assist with dispute resolution.
Security Measures
Steps beg99 takes to protect your information:
- 256-bit SSL encryption on all communications.
- Passwords stored using strong hashing algorithms.
- Two-factor verification for suspicious logins.
- Regular security audits and vulnerability testing.
- Limited staff access — only necessary team members.
- Both physical and digital security at data centres.
Your Rights and Remedies
As a beg99 user, you have the following rights regarding your own information:
Right to Access
You may request at any time to know what information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
You may request deletion of your information in certain circumstances (subject to legal obligations).
Right to Restrict Processing
You may request that we stop using your information for specific purposes.
Right to Data Portability
You may request your information in a readable format and ask for it to be transferred elsewhere.
Right to Object
You may object to marketing communications or profiling.
Protection of Minors
beg99 provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.
Date of birth is verified at the time of registration, and identity verification may be requested in suspicious cases. If we determine that we hold information belonging to a minor, we will immediately close that account and delete the data.
If you believe a minor has created an account on beg99, please notify us at [email protected].
Policy Changes and Updates
beg99 reserves the right to amend or update this privacy policy at any time. A notice will be posted on the website at least 7 days before any changes take effect.
For significant changes, a notification will be sent directly to your registered email. Continued use of the platform after the changes will be considered as your acceptance of the revised policy.
If you object to the changes, you may close your account. For assistance with this, please use our 24/7 live chat or contact [email protected].
Contact Us
Privacy Inquiries
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please get in touch with us:
Email: [email protected]
Subject: Write "Privacy Policy Request"
Instant Support
For any urgent privacy-related concerns, speak directly with our live chat support team.
- 7 days a week, 24 hours a day support
- Live conversation in Bengali
- Fast and effective resolution
Play Safe,
Play with Trust
Your information is secure at beg99. Create an account now and enjoy a safe gaming experience.